DO YOU HAVE A QUERY ABOUT DELIVERY?
The Daily Blooms Customer Service Team work Monday to Friday from 7:00am to 5:00pm. Please contact us via firstname.lastname@example.org and we will endeavour to respond to your query as quickly as possible. Alternatively please give us a call on 0475850740.
For Sydney, please contact us via email@example.com or our live chat system.
CAN I SELECT A TIME FOR MY FLOWER DELIVERY?
Daily Blooms delivers flowers up until 6pm Monday to Friday and we try our very best to ensure business deliveries are delivered before close of business. However, for those orders placed after 11am for delivery on the same day, we cannot guarantee delivery by 6pm. Due to the high volume of flower orders we receive and the predefined delivery routes of our couriers we are unable to guarantee an exact delivery time. However, if you make a note in your order that you would like the flowers delivered in the AM or PM we will try our very best to accommodate this request.
WHAT IS THE DELIVERY COST FOR MY ORDER?
For courier charges please enter the postcode of the recipients address to see relevant charge at the checkout.
HOW DO I KNOW WHEN MY FLOWERS HAVE BEEN DELIVERED?
To check on the delivery status of your order please send us an email to firstname.lastname@example.org and we will respond as quickly as possible.
WHAT HAPPENS IF THE RECIPIENT IS NOT HOME?
If the recipient is not home we instruct our couriers to leave the flowers in a safe and protected place.
WHAT SPECIAL INSTRUCTIONS SHOULD I PROVIDE?
The more information you can provide about the delivery location the better.
Business Address: Please provide the name of the business and whether the flowers should be delivered to reception, a loading dock or building concierge.
Residential Address: Please ensure that our couriers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the flowers can be left. If our couriers cannot leave the flowers in a safe location they will be returned to our warehouse and we will need to re-send the flowers. If we need to re-send flowers, an additional courier fee will be charged (min additional courier fee $10.50).
Hospital Address: Please provide the name of the hospital, the name of the ward and bed number if possible. In our experience, some patients are admitted to hospital under their maiden surname so if possible please include this in addition to their married surname.
WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?
Please ensure you provide us with the correct address for the recipient.
If you provide us with an incorrect address and we deliver your order as per your instructions we will not accept responsibility for the failed delivery.
If we are unable to deliver to the address provided we can re-deliver the flowers on the same day or another day. However, if this occurs we will charge a minimum courier fee of $10.50 if we can send the same bouquet. If we cannot send the same bouquet we will need to charge 40% of the original order cost plus the additional delivery charge of $10.50.