DO YOU CHARGE A DELIVERY FEE?
Our delivery costs are not included in the price of the bouquet. The cost of delivery will be added to the cart once the postcode has been entered. For any delivery calculations please contact us and we will be more than happy to assist. Please check your confirmation email once your order has been placed for any address changes or errors that may have occurred. If an order needs to be changed or cancelled after being processed, please contact us immediately. If you have made an error in the delivery address, please contact us as soon as possible. If your order has already been shipped, we cannot accept responsibility for incorrect details entered. If we need to re-send flowers, an additional courier fee will be charged (min additional courier fee $10.50).
CAN I SELECT A TIME FOR MY DELIVERY?
Daily Blooms deliver flowers between 9:30am and 5:30pm Monday to Friday. For same day delivery, orders must be placed before 12pm unless we sell out prior. Due to the high volume of flower orders we receive and the predefined delivery routes of our couriers we are unable to take time requests and guarantee an exact delivery time. If your bouquet is being delivered to an outer suburb and has a time request, this may be able to go on a priority service with a third party courier however extra delivery fees will apply. Please email email@example.com for a quote.
ANY DELIVERY QUESTIONS?
The Daily Blooms Customer Service Team work Monday – Friday from 7:00am to 5:00pm. Please contact us via firstname.lastname@example.org and we will endeavour to respond to your query as quickly as possible. Alternatively, give us a buzz on 0475850740.
HOW DO I KNOW WHEN MY FLOWERS HAVE BEEN DELIVERED?
You will receive a confirmation email via our driving app GetSwift to let you know when the bouquet is en route with the driver. Once the bouquet is delivered you will also receive another email to advise of completion. To check on the delivery status of your order please send us an email to email@example.com or give us a call on 0475850740 and we will respond as quickly as possible.
WHAT HAPPENS IF THE RECIPIENT IS NOT HOME?
If the recipient is not home we instruct our couriers to leave the flowers in a safe and protected place.
WHAT SPECIAL INSTRUCTIONS SHOULD I INCLUDE?
The more information you can provide about the delivery location the better.
Business Address: Please provide the name of the business and whether the flowers should be delivered to reception, a loading dock or building concierge. *Please note, most companies in the CBD will have a mail room that the flowers need to be delivered to. If the flowers are delivered to a mail room, is it the responsibility of the staff there to contact the recipient. Our drivers will always keep a record of who signed, but they may not be able to personally deliver to the recipient.
Residential Address: Please ensure that our couriers will be able to gain access to the property.
If the address is within a secure building, please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the flowers can be left. If our couriers cannot leave the flowers in a safe location, they will be returned to our warehouse and we will need to re-send the flowers. If we need to re-send flowers, an additional courier fee will be charged (min additional courier fee $10.50).
Hospital Address: Please provide the name of the hospital, the name of the ward and bed number if possible. In our experience, some patients are admitted to hospital under their maiden surname so if possible please include this in addition to their married surname.
WHAT HAPPENS IF I PROVIDE INCORRECT DELIVERY INSTRUCTIONS?
Please ensure you provide us with the correct address for the recipient.
If you provide us with an incorrect address and we deliver your order as per your instructions, we will not accept responsibility for the failed delivery.
If we are unable to deliver to the address provided we can re-deliver the flowers on another day. However, if this occurs we will need to charge 40% of the original order cost, plus an additional delivery charge of $10.