As of Friday 3rd April, we have made the decision to no longer deliver to hospitals and clinics.
We take the government's social distancing very seriously and feel this is the best decision for our drivers, customers and patients to keep everybody safe during this uncertain time.
If any orders are placed after this date and addressed to hospitals, we will be in touch to cancel and refund.
We apologise for any disappointment caused by this decision.
Due to an overwhelming number of orders placed during this time we will be extending our delivery time frame from 9:30am-6pm. We will still aim to have all businesses delivered before 5:30pm.
We are still receiving a high volume of emails and we will endeavour to reply to everyone as soon as possible.
We thank you so much for your continued support during this time!
As of Wednesday 25th March 2020, our customer service hours will be slightly altered. To minimise the amount of time we spend in the workplace, we will now be operating customer service from 7am-2pm.
Our customer service team will have access to email after these hours however we do ask to email only if it is urgent. All other emails will be responded to next day. We sincerely appreciate your patience during this time.
To note, our team are taking all necessary precautions and adhering to all rules laid out by the Australian Government. We are all keeping a 1.5 metre distance between desks and florist space and continuing to use gloves and sanitise at all times.
We thought we’d get in touch to update you all with some new policies and procedures we’ve put in place to ensure our team, drivers and customers are safe during this uncertain time.
We will now be implementing contactless delivery for all our bouquets. Wherever possible we will ensure that there is no direct contact between our drivers and customers for the foreseeable future.
For residential deliveries, our drivers have been instructed to simply deliver flowers to the front door or leave in a safe place as well as take a photo for proof of delivery. They will then either knock on the door or ring the buzzer to notify the person inside of a delivery and follow up with a text message along with our normal delivery confirmation email.
For business deliveries, our drivers have been instructed to no longer take signatures as proof of delivery. The bouquets will either be left safe with reception or the mail room and our drivers will take down the name of the person who took receipt of the flowers.
Health and hygiene will always be a priority at Daily Blooms and all our team and drivers are diligently hand washing regularly and frequently with an alcohol-based hand rub or soap and water. Our florists are also using new gloves to prepare flowers for use.
We understand that this is a daunting time for everyone which is why it is so important to us to be able to do what we do and bring joy to people’s day.
Daily Blooms will remain open for business until otherwise directed by the government and we will continue to ensure the health and well-being of our staff and customers is of paramount importance.
Be safe, keep calm and remember; when you can’t give hugs, give flowers instead. Xx